Help · Help and support
The portal assistant
If your account has it, Ask the assistant on the home page answers questions about your account in plain words, for example “Where is my last order?”, “Which invoices are overdue?” or “Reorder job 12345”.
- It looks up your jobs, invoices, quotes, online orders, proofs and support requests live, and only what your portal role lets you see.
- It never places an order, pays, approves a proof or sends a request by itself. When you want to do one of those, it gives you a button to the normal portal page, filled in, so you can check it and send it.
- Answers come from an AI model and can be wrong. Check anything important on the page it links to, or ask Support.
- It only links to the portal and Drummond’s own website. If an answer ever asks you to pay or sign in anywhere else, don’t: tell Support.
Words it understands
Ask in your own words. For example, it reads “when will it ship?” as the promised date on a job, and “what do I owe?” as the unpaid balance on your invoices.
| What you see | What it means | You can also say |
|---|---|---|
| job | Drummond’s job number for a print or fulfillment job | job #, job number, work order, ticket |
| description | What the job is, as entered by Drummond | item, project, piece, what we ordered |
| status | Where the job is in production, in Drummond’s words (for example Prepress, On Press, Bindery, Shipped) | stage, progress, where is it |
| po | The customer’s own purchase order number for the job | PO, PO number, purchase order, our reference |
| ordered | The date the job was entered | order date, placed, started |
| promised | The date Drummond promised to ship or deliver it; not a guarantee of arrival | due date, ETA, delivery date, when will it be ready, ship date |
| shipped | The date it actually shipped; empty when it hasn’t | sent, went out, dispatched |
| invoice | Drummond’s invoice number | bill, invoice #, statement line |
| date | The invoice date | billed on, invoiced |
| due date | When payment is due; past it the invoice is overdue | due, payment due, terms, late |
| amount | The invoice total when it was issued | total, invoice amount, charge |
| balance | What is still unpaid today; a minus sign means a credit in the customer’s favour; "unknown" means it couldn’t be read | owe, outstanding, open, amount due, remaining, credit |
| job | The job the invoice is for | job # |
| po | The customer’s purchase order number on the invoice | PO |
| estimate | Drummond’s estimate (quote) number | quote, quote #, estimate #, proposal, bid |
| description | What was quoted | item, project, job |
| status | Where the quote stands in Drummond’s words (for example Open, Sent, Converted, Lost) | accepted, approved, still open |
| date | The date the quote was made | quoted on, sent |
| quantity | The quantity or quantities quoted | qty, how many, run |
| price | The quoted price, before tax and shipping unless the quote says otherwise | cost, pricing, how much |
| valid until | The last day the quoted price holds | expires, good until, expiry |
| number | The online order number (storefront or fulfillment) | order #, web order, confirmation number |
| date | The date the order was placed | ordered on, placed |
| status | Where the online order is (for example Submitted, Processing, Shipped) | progress, where is it |
| total | The order total in dollars | cost, amount, price |
| po | The customer’s purchase order number on the order | PO, reference |
| number | The online order number | order # |
| status | Where the order is | progress |
| date | The date the order was placed | ordered on |
| lines | Each item on the order, with how many were ordered and shipped | items, products, SKUs, what’s in it |
| shipments | Each shipment with its date, carrier and tracking number | tracking, delivery, package, box, UPS, FedEx |
| proof | A proof waiting for the customer to approve before printing | artwork, PDF, approval, sign-off |
| waiting since | The date the proof was sent for approval | sent on, pending since |
| ref | The support request number (S- and digits) | ticket, case, request number |
| subject | What the request is about | topic, title, question |
| status | open (Drummond is working on it) or closed | state, resolved |
| created at | When the request was sent (UTC) | opened, sent on, asked |
Your privacy
Your question and the account details the assistant looks up are sent to Anthropic, the company that makes the Claude AI model, to write the answer. Anthropic doesn't use them to train its models. Your recent questions and answers are kept for 30 days so you can ask follow-up questions; Start over deletes them. Don't type card numbers or passwords into it.