Getting help

Open Support and choose what you need:

• a problem with an order
• a new storefront user, or a change to one
• a new storefront product, or a change to one
• any other question

Every request gets a reference number (like S-10023). You can attach files, follow the conversation, reply and close the request, and you're emailed when we reply. Everyone at your company can see your company's requests.

Sending a purchase order

Where it's switched on, choose Send a purchase order in Support, or Send a PO beside a job or estimate. Give the job or estimate number and the PO number, attach the PO, and send it. It gets a reference number like any request, and we'll confirm once it's on the job.

While you write a request, the page suggests help topics that may answer it straight away, and you can search them.

By email

You can also email your usual Drummond support address from the email you use for the portal. A new email becomes a request and you get its reference number by email. Reply to any email about a request, keeping the reference (S-…) in the subject, and your reply and attachments are added to it. Emails from addresses that aren't portal users still reach our team, but don't show up here.

For invoices, contact Accounts Receivable at ar@drummond.com.